Vero Wellness & Aesthetics Effective date: JANUARY 1 2026

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Vero Wellness & Aesthetics ("Vero," "we," "us") respects your privacy. This policy explains what information we collect through our website and communications, how we use it, and the choices you have. We keep it in plain language because that's how we do everything here.

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This policy covers our website (verowellnessandaesthetics.com), our contact and booking forms, and our email and text message communications. It does not replace our Notice of Privacy Practices, which governs your protected health information under HIPAA and is provided to you as a patient.

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Information we collect

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When you use our website or communicate with us, we may collect:

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• Contact information you provide directly, such as your name, email address, and phone number when you fill out a form, book an appointment, or sign up for updates.

• Appointment and inquiry details you share with us, such as the services you're interested in.

• Website usage data collected automatically, such as browser type, pages visited, and general location, through cookies and similar technologies used by our website platform.

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How we use your information

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We use the information we collect to:

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• Respond to your inquiries and schedule appointments

• Send appointment confirmations, reminders, and follow-up communications

• Share updates, offers, and information about our services, if you've opted in

• Improve our website and understand how visitors use it

• Comply with legal obligations

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Text messaging (SMS)

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If you provide your phone number and opt in, we may send you text messages including appointment confirmations, appointment reminders, follow-up care messages, and occasional updates or promotions.

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• Message frequency varies based on your appointments and preferences.

• Message and data rates may apply.

• You can opt out at any time by replying STOP to any message. Reply HELP for assistance, or contact us at (518) 313-6941 or echevalier@verowellnessandaesthetics.com.

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We do not share your mobile phone number or SMS opt-in consent with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

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How we share information

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We do not sell your personal information. We share it only with:

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• Service providers that help us operate, such as our website platform, scheduling system, electronic health records system, and communications platform. These providers process your information only to perform services for us.

• Legal authorities, if required by law or to protect our rights and the safety of others.

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Cookies

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Our website uses cookies to function properly and to help us understand site traffic. You can adjust your browser settings to refuse cookies, though some site features may not work as intended.

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Your choices

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• You can opt out of marketing emails using the unsubscribe link in any email.

• You can opt out of text messages by replying STOP.

• You can request access to, correction of, or deletion of the personal information we hold about you by contacting us. Note that we're required to retain certain records, including medical records, under applicable law.

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Data security

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We take reasonable measures to protect your information, and we work with vendors who do the same. No method of transmission or storage is completely secure, but we treat your information with care.

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Children

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Our website and communications are not directed to children under 13, and we do not knowingly collect information from them.

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Changes to this policy

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If we update this policy, we'll post the new version here with a revised effective date.

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Contact us

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Vero Wellness & Aesthetics 2374 Route 9, Suite E Malta, NY 12118 (518) 313-6941 echevalier@verowellnessandaesthetics.com